We strive to ship all items as soon as possible. Typical orders are shipped using Canada Post Expedited Parcel. However we reserve the option to use Purolator/UPS or Ground Transport to find the best possible cost. Please ask prior to purchasing if you need a specific shipping company. If an item’s value is over $50 we normally request signature (this protects you as the buyer and us as the shipper) so please make sure you’re shipping to an address where someone is home during the day to accept (if you work, perhaps have it shipped to your business address). If you are not home, the shipping company will either attempt delivery again or take it to their depot for pickup. Notifications from the shipping company will be sent to you by email.
We combine items into one package whenever possible. However given the size/weight of some items we sell, combining items may not always be possible. Please contact us to see if we are able to combine shipping on the items you wish to purchase. When a savings is possible by combining items, we are pleased to pass along this savings to you. Often, the savings aren’t known until all items have been packed up. In this case, payment in full is required first, and then once items are packed up, we would refund any excess shipping charges to you..
Unfortunately, delays caused by international shipping or customs are out of our control.
Typically, items mailed within Canada, arrive 2-14 business days after mailing (depending of course on your location and if you’re in a major centre or not – i.e. items mailed to Ontario will arrive sooner than items mailed to British Columbia, as we are mailing from Nova Scotia)
Typically, items mailed to the USA, arrive 5-21 business days after mailing (depending of course on your location and if you’re in a major centre or not – i.e. items mailed to New York or Florida will arrive sooner than items mailed to Texas, California, Alaska or Hawaii, as we are mailing from Nova Scotia)
Typically, items mailed internationally (i.e. outside of Canada/USA), arrive 2-3 weeks after mailing if sent by air post or 6-12 weeks after mailing if sent by surface post. Please inquire prior to purchasing if you’re concerned about the length of time to get your item (we can’t give a guaranteed date, unless you choose to have your item mailed by Priority Courier or XpressPost – at an additional cost – but based on experience, we can give you a rough estimate on how long it will take – not all methods sent internationally include tracking – if you wish to have tracking added to your package, at an additional cost, we can certainly look into this for you).
Please note that during heavier volume times (i.e. Christmas), that packages may take longer to arrive than normal, based on the # of packages in the postal system. We ask for your patience during these busier times and suggest purchasing early if you need to have your item by a guaranteed time.